Fire & Stone (Shepherds Bush, London, by teal1)

We had the misfortune of ending up here lastnight. Despite being empty, the service was non-existant. We sat outside under the heaters- which work really well. We were seated, then the man rushed off.

I caught the attention of a waitress & she said ?wait a minute?. She then went to an empty table, straightened the cutlery, went to another & straighted a napkin, before coming back. All I wanted was the happy hour menu which the 1st waiter hadnt given us. Then she said is a snappy way ?Oh, what time is it?? I told her the time (15mins before the end of their happy hour), then she went & checked on the computer screen, then came back again & said we only had 2mins to choose! I had to ask again for the menu, which took another 5mins to bring back.We finally got an order in, but they didnt have 1 of the beers on their limited range- leaving 1 beer to choose from! When the drinks arrived, she had forgotten one that we had ordered, & woudlnt let us have it for the happy hour price- as it was now AFTER 7pm. She asked whether we wanted food, & we said ?yes, give us a few minutes please?.We finished our drinks & sat there another 30mins. No staff returned to see if we wanted to order food or more drinks, so we paid & left. They add a 12.5% charge for ?service?, so make sure you remove that if you have the misfortune to go here.

Source: http://www.qype.co.uk/review/2635772

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